Questions 5 to 8 are based on the conversation you have just heard.

　　5. A) It has started a week-long promotion campaign.

　　B) It has just launched its annual anniversary sales.

　　C) It offers regular weekend sales all the year round.

　　D) It specializes in the sale of ladies’ designer dresses.

　　6.A) Price reductions for its frequent customers.

　　B) Coupons for customers with bulk purchases.

　　C) Free delivery of purchases for senior customers.

　　D) Price adjustments within seven days of purchase.

　　7. A) Mail a gift card to her.

　　B) Allow her to buy on credit.

　　C) Credit it to her account.

　　D) Give her some coupons.

　　8. A) Refunding for goods returned.

　　B) Free installing of appliances.

　　C) Prolonged goods warranty.

　　D) Complimentary tailoring.

　　5.【答案】B.It has just launched its annual anniversary sales.

　　【问题】what do we learn about the Saks department store ?

　　【原文+解析】W: Hello. I was in your store this past weekend and bought a few items. Yesterday, my friend told me that the annual anniversary sales had begun. It turned out she bought the same sweater as I did but for a much lower price.

　　M: Yes. Our anniversary sale started on Monday.

　　W：你好。上周末我在你们店里买了几件东西。昨天，我的朋友告诉我，周年纪念日的销售已经开始了。原来她买的毛衣和我的一样，但价钱便宜得多。

　　M：是的。我们的周年纪念活动于星期一开始。

　　6.【答案】D.Price adjustment within seven days of purchase.

　　【问题】What does the man say about Saks department store office?

　　【原文+解析】We do offer price adjustment within seven days of purchase to ensure customers’ SATisfACTions.我们在购买后七天内提供价格调整，以确保顾客满意。

　　7.【答案】C.Credit it to her account.

　　【问题】what does the woman want the store to do to address the difference?

　　【原文+解析】We can credit your account directly with the difference if you wish. Otherwise, we can send a gift card by mail if you prefer. Crediting my account would be wonderful. 如果您愿意，我们可以直接与您的帐户差额。否则，如果您愿意，我们可以邮寄一张礼品卡。补我帐户的差额将是很好的。

　　8.【答案】D.Complimentary tailoring.

　　【问题】what is the service Saks department store office in addition to the promotion sale?

　　【原文+解析】

　　we are complimentary tailoring if you needed.如果您需要我们也可以提供免费剪裁业务。

　　原文：

　　M: Avenue Department Store, how can I be assistant to you today?

　　W: Hello, I was in your store this past weekend and bought a few items, yesterday my friend told me that the annual anniversary sales has began, it turned out that she bought the same sweater as I did, but for a much lower price.

　　M: Yes, our annual anniversary sales started on Monday, we do offer price adjustments within 7 days of purchase to ensure our customers’ SATisfACTion, you said you did the purchase here this past weekend?

　　W: Yes, I was shopping in your store last Sunday afternoon.

　　M: That would definitely forward the price adjustment window, do you have an account with us? We can credit it in your account directly with the difference if you wish, otherwise, we can send a gift card by mail id you prefer.

　　W: Credit it in my account would be wonderful, thank you, now that you’ve mentioned there is a sale going on, I do remember there is a dress I quite like when I was in the shop on Sunday, is it on offer as well?

　　M: Yes, madam, all the new arrivals are 50-20 percent off, in addition of the sale, we are running a promotion for complimentary tailor if you needed,

　　W: That’s good news, the dress really caught my eye, but I did have some concerns about the length, how long will the alterations take?

　　M: Our tailor in the apartment guarantee alteration to be completed within 5 working days, if you like, I can save it aside for you, if you are able to come this afternoon, you can give your name to the sales manager, and they will be there to assist you.